WAYVLINES / CUSTOMER CARE
Return & Refund Policy
Returns, responsibility & refunds
Request a return within 30 days of delivery by contacting [email protected] with your order number and reason. For change-of-mind returns, items must be unused, in original condition and original packaging. Contact us first for authorization and return instructions. The authorized return address is Wayvlines, 63 Rue Georges Guynemer, 62930 Wimereux, France. Customers pay international return shipping for change-of-mind returns. If we made an error, or an item arrived damaged, defective or incorrect, we cover return shipping and arrange an appropriate resolution with you. Ordinary unused-item requirements do not prevent assistance for defects, damage or incorrect items. No restocking fee applies. After the returned item has been received, inspected and the refund approved, the refund will be issued automatically to the original payment account within 10 calendar days.
Contact us
Email [email protected] before sending a return so we can provide authorization and instructions. Our company address is also our return address.